Local Kitchen Co opens doors to Support at Home and NDIS shoppers

South Australian ready-meal business Local Kitchen Co has become the first in the state to let Support at Home (SaH) and NDIS participants use their package funding to buy meals in person, not just online.

3 years of delivery-only access

Since launching, Local Kitchen Co has served customers exclusively through its online delivery platform, largely due to administrative compliance requirements.

Now registered customers can shop in-store at Malvern, Parkside, Glenelg, Port Elliot and Modbury, choosing from the full range of fresh and frozen meals, including fresh gourmet salads that had previously been difficult to access through delivery.

‘The same experience as other customers’

Founder and CEO Sarsha Harvey says the change was about giving SaH and NDIS package customers the same experience as any other customer who walked through the door.

“For three years, our Support at Home and NDIS customers have had to order online and wait for a delivery,” she says.

“Many of them live just down the road from one of our stores. They want to come in, have a chat with our team, see what’s fresh that day and pick something that takes their fancy. We’re so pleased we can finally offer that to them.

“Choice and independence are at the heart of both SaH and the NDIS. Being able to walk in and choose your own nourishing meals, including our fresh salads, is a small thing that makes a real difference to people’s day.”

How it works

To buy meals in-store using package funding, customers must first be registered or have an account set up with Local Kitchen Co through their SaH or NDIS provider.

Customers can fast-track a meal service with Local Kitchen Co by contacting their provider to complete an application on the Local Kitchen Co website.

Once approved by their provider, customers can shop at any Local Kitchen Co store at anytime during opening hours. Local Kitchen Co will then invoice the customer’s provider directly, and customers pay only their contribution towards the cost of ingredients in store.

Home delivery through the Local Kitchen Co online platform will also continue.